Legal

Privacy Policy

ClearPoint Home Services is committed to protecting your privacy and personal information.

Last Updated: January 5, 2026

This Privacy Policy describes how ClearPoint Home Services ("we," "us," or "our") collects, uses, and protects your personal information when you use our website, book our services, or interact with us in any way.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

Table of Contents

1. Information We Collect

Personal Information You Provide

When you use our services, we collect information that you voluntarily provide to us, including:

  • Contact Information: Name, email address, phone number, and service address
  • Service Details: Property size, service preferences, special requests, and scheduling information
  • Payment Information: Credit card details and billing information (processed securely through third-party payment processors)
  • Communications: Any information you provide when contacting us via email, phone, or contact forms

Automatically Collected Information

We may automatically collect certain information when you visit our website:

  • Device Information: IP address, browser type, operating system, and device identifiers
  • Usage Data: Pages viewed, time spent on pages, referring website, and navigation patterns
  • Location Information: General geographic location based on IP address

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To schedule, coordinate, and deliver cleaning services to your property
  • Communication: To send booking confirmations, service updates, and respond to your inquiries
  • Payment Processing: To process transactions and send receipts
  • Quality Assurance: To follow up after services and address any concerns or feedback
  • Service Improvement: To analyze usage patterns and improve our website and services
  • Marketing: To send promotional materials and special offers (with your consent, where required)
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Fraud Prevention: To detect, prevent, and address fraud or security issues

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Professionals: We share necessary information (name, address, service details) with the independent contractors assigned to your job
  • Payment Processors: Your payment information is shared with secure third-party payment processors to complete transactions
  • Service Providers: We may share information with trusted third parties who assist us in operating our website, conducting business, or servicing you (e.g., email service providers, analytics providers)
  • Legal Requirements: We may disclose information if required by law, court order, or governmental request
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
  • With Your Consent: We may share information for any other purpose with your explicit consent

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure servers and databases with access controls
  • Regular security assessments and updates
  • Third-party payment processors that comply with PCI-DSS standards
  • Employee training on data protection and privacy

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you
  • Correction: You can request that we correct any inaccurate or incomplete information
  • Deletion: You can request that we delete your personal information (subject to certain legal exceptions)
  • Opt-Out: You can opt out of receiving marketing communications by clicking "unsubscribe" in our emails or contacting us
  • Data Portability: You can request a copy of your information in a structured, commonly used format
  • Restriction: You can request that we restrict the processing of your information in certain circumstances

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver relevant content.

Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly
  • Analytics Cookies: Help us understand how visitors use our website
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your browsing to show relevant advertisements

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but this may affect your ability to use certain features of our website.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our website with a new "Last Updated" date
  • Sending you an email notification (if we have your email address)
  • Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

ClearPoint Home Services

Website:

Contact Form

Important Notice

This Privacy Policy is provided for informational purposes. It does not constitute legal advice. If you have specific privacy concerns or questions about your legal rights, we recommend consulting with a qualified legal professional.

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